Privacy Policy

Who we are

Seven Arrows Recovery (“Seven Arrows,” “we,” “us,” or “our”) operates a residential addiction-treatment program at 2491 W Jefferson Rd, Elfrida, AZ 85610, and the website at sevenarrowsrecoveryarizona.com(the “Site”). This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you give us directly and information collected automatically.

• Contact information — name, phone number, email address, and postal address you submit through forms, calls, or text messages.
• Health and insurance information — substance-use history, clinical screening responses, and insurance details you share to verify benefits or begin admissions. This information is treated as Protected Health Information (PHI) under HIPAA.
• Communications — content of calls, text messages, emails, and webform submissions, plus metadata about when they occurred.
• Technical data — IP address, device type, browser, pages viewed, referring URL, and approximate location, captured through cookies, server logs, and analytics tools.

How we use your information

• To respond to your inquiries and provide admissions, clinical, and aftercare services.
• To verify insurance benefits and process payments.
• To send appointment reminders, intake instructions, and clinical follow-up.
• To send you informational and marketing messages you have opted in to receive.
• To improve the Site, our services, and the quality of our communications.
• To meet legal, regulatory, and accreditation obligations.

HIPAA and Protected Health Information

When you become a client (or representative of a prospective client), the health information you share with us is protected by HIPAA and a separate Notice of Privacy Practices that we will provide to you. That notice — not this policy — governs how PHI is used and disclosed for treatment, payment, and healthcare operations.

SMS messaging and opt-in consent

When you opt in to receive text messages from Seven Arrows Recovery — by submitting a web form, completing a paper or in-person intake form, providing verbal consent to a staff member, sending a keyword to one of our numbers, or scanning a QR code — we collect the mobile phone number you provide and a record of your consent (the timestamp, the channel, and the language you agreed to).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop receiving messages at any time by replying STOP to any message we send. Reply HELP for help, or contact us using the details below. Message and data rates may apply. Message frequency varies. See our Terms of Service for the full SMS program terms.

How we share information

We share personal information only as described below.

• Service providers who host our website, send our messages, process payments, verify insurance, and otherwise help us operate. These providers are bound by contracts limiting how they may use your information.
• Healthcare partners — labs, referring clinicians, aftercare providers — only to the extent permitted by HIPAA and our Notice of Privacy Practices.
• When required by law, including in response to subpoenas, court orders, or to protect the safety of clients or staff.
• In a business transition, such as a merger, acquisition, or sale of assets, subject to the continued protection of your information.

We do not sell personal information, and we do not share SMS opt-in data or consent with third parties or affiliates for marketing purposes.

Cookies and analytics

The Site uses cookies and similar technologies to remember your preferences, measure traffic, and improve performance. You can control cookies through your browser settings; disabling them may affect parts of the Site.

Your choices and rights

• Email — every marketing email includes an unsubscribe link.
• Text messages — reply STOP to opt out, HELP for help.
• Access, correction, deletion — you may request a copy of the personal information we hold about you, ask us to correct it, or request deletion, subject to legal and clinical record-keeping requirements.
• California residents may have additional rights under the CCPA/CPRA, including the right to know what we collect and the right to opt out of any sale or sharing (we do not sell or share personal information for cross-context behavioral advertising).

Data security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; if you have reason to believe your information has been compromised, contact us right away.

Children

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top shows when changes took effect. Material changes will be communicated through the Site or by other reasonable means.

Contact us

Questions about this policy or your information? Contact Seven Arrows Recovery:

• Phone: (866) 718-1665
• Mail: 2491 W Jefferson Rd, Elfrida, AZ 85610
• Web: Contact form